Terms of Service

Effective Date: April 25, 2026  |  Last Updated: April 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), the operator of the website via313-pizz.click and the food service business associated therewith.

By accessing our website, creating an account, placing an order, subscribing to any promotional communications, or otherwise using any of the services we provide, you expressly agree to these Terms. This Agreement applies to all visitors, users, registered customers, and others who access or use our services.

If you are using our services on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, the terms "you" or "your" shall refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you may not use our services.

We reserve the right to modify, update, or replace any part of these Terms at any time. Continued use of the website following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Via 313 is a food service business operating within the United States. We provide customers with access to our menu of food and beverage items, including but not limited to pizza and related culinary offerings, through the following channels:

• Online Ordering: Customers may place orders for food and beverages through our website at via313-pizz.click.
• Delivery Services: We may offer delivery of food orders to designated service areas, either directly or through authorized third-party delivery partners.
• Pickup / Carryout Services: Customers may place orders in advance or in person for pickup at our physical location(s).
• Dine-In Services: Where available, customers may dine in at our physical restaurant location(s).
• Catering and Special Orders: We may offer catering services and special order accommodations for events and group dining upon request.
• Promotional and Loyalty Programs: From time to time, Via 313 may offer loyalty rewards, discount programs, coupons, or promotional campaigns accessible through our website or other channels.

The availability of specific services, menu items, and delivery zones may vary by location and time. Via 313 reserves the right to modify, suspend, or discontinue any aspect of its services at any time without prior notice. We do not guarantee that our website or services will always be available, uninterrupted, or error-free.

Any descriptions of food items on our website, including images, calorie counts, ingredient information, and allergen disclosures, are provided for informational purposes only. Actual products may vary due to ingredient availability, preparation methods, or regional differences. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

3. Eligibility

Our services are intended for individuals who are at least 13 years of age. By using our website or placing an order, you represent that you are at least 13 years old. If you are under 18 years of age, you represent that you have obtained parental or guardian consent to use our services and agree to these Terms.

Certain services — including the purchase of alcoholic beverages where applicable and permitted by law — may require that you be of legal drinking age in your jurisdiction (21 years of age in the United States). By ordering any age-restricted items, you confirm that you meet the applicable age requirements and may be required to present valid government-issued identification upon delivery or pickup.

Via 313 reserves the right to refuse service to any individual at its sole discretion, including but not limited to situations involving suspected fraud, abusive behavior, or violation of these Terms.

4. User Accounts and Registration

Some features of our website, including online ordering and access to loyalty programs, may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your login credentials, including your password, confidential and secure;
• Notify us immediately at [email protected] of any unauthorized use of your account or any security breach;
• Accept responsibility for all activities that occur under your account.

Via 313 reserves the right to suspend or terminate your account at any time for any reason, including but not limited to violations of these Terms, suspected fraudulent activity, or at our sole discretion without prior notice.

You may not create more than one account per person, transfer your account to another individual, or use another person's account without their explicit permission.

5. User Obligations and Prohibited Activities

By using our website and services, you agree to use them solely for lawful purposes and in a manner consistent with these Terms. You agree not to engage in any of the following prohibited activities:

• Using our website or services in any way that violates applicable federal, state, or local laws or regulations in the United States;
• Providing false, misleading, or fraudulent information in connection with any order, registration, or communication;
• Attempting to gain unauthorized access to our systems, servers, databases, or other parts of our technology infrastructure;
• Using automated tools, bots, scrapers, spiders, or similar technologies to access our website without our prior written consent;
• Interfering with or disrupting the integrity or performance of our website or services;
• Transmitting any viruses, malware, or other harmful code through our website;
• Engaging in any conduct that could damage, disable, overburden, or impair our servers or networks;
• Harvesting, collecting, or compiling information about other users without their consent;
• Using our services for any commercial purpose without our express written permission;
• Reproducing, duplicating, copying, selling, or reselling any portion of our website or services;
• Submitting false, defamatory, harassing, threatening, abusive, or otherwise objectionable content in reviews, comments, or other user-generated submissions;
• Circumventing or attempting to circumvent any security or access control measures;
• Engaging in fraudulent chargebacks, payment fraud, or otherwise misusing payment systems;
• Ordering food with no intention of payment or pickup, or placing excessive, bad-faith, or abusive orders.

Violation of any of the above prohibitions may result in immediate termination of your account, cancellation of orders, and, where applicable, referral to law enforcement authorities. Via 313 reserves the right to seek all available legal and equitable remedies for such violations.

6. Ordering, Payment, and Pricing

6.1 Order Placement

When you place an order through our website, you are making an offer to purchase food items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is only confirmed once you receive a written confirmation via email or on-screen confirmation. We are not liable for errors resulting from incorrect information provided by you at the time of ordering.

6.2 Pricing

All prices listed on our website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of order confirmation are the prices you will be charged, unless there is a clear typographical or system error, in which case we reserve the right to cancel the order and notify you accordingly. Applicable federal, state, and local taxes will be added at checkout where required by law.

6.3 Payment Methods

We accept various forms of payment as displayed at checkout, which may include major credit cards, debit cards, and other digital payment options. By submitting payment information, you represent that you are authorized to use the payment method provided and that the information is accurate. Via 313 uses industry-standard encryption and security measures to protect your payment information.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you experience a problem with your order — such as receiving the wrong items, missing items, or a quality issue — please contact us promptly at [email protected]. We will review each complaint on a case-by-case basis and, at our sole discretion, may offer a partial refund, store credit, or replacement order. We do not guarantee refunds for orders canceled after preparation has commenced.

6.5 Promotional Codes and Discounts

From time to time, Via 313 may offer promotional codes, coupons, or discount offers. Such promotions are subject to their own specific terms and conditions and may be modified or discontinued at any time. Promotional codes cannot be combined unless expressly stated, and fraudulent use of promotional codes may result in account suspension.

7. Delivery Terms

Delivery services are available only within designated service areas, which are subject to change. Estimated delivery times are approximations and may vary based on order volume, traffic, weather conditions, and other factors beyond our control. Via 313 is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to severe weather events, traffic incidents, or third-party delivery partner issues.

If a delivery cannot be completed due to an incorrect address provided by you, failure to answer the door, or other customer-related causes, you may forfeit your order and payment. We will make reasonable efforts to contact you in such situations.

Where third-party delivery services are used (such as DoorDash, Uber Eats, or similar platforms), the terms and conditions of those platforms may also apply, and Via 313 is not liable for their actions or omissions.

8. Intellectual Property Rights

All content, materials, and elements available on the Via 313 website (via313-pizz.click), including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel of the website, are the exclusive property of Via 313 or its content suppliers and are protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Via 313 name, logo, and all related product and service names, designs, and slogans are trademarks or service marks of Via 313. You may not use these marks without the prior written permission of Via 313. Unauthorized use of any trademark appearing on our website may violate federal and state trademark laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes only. This license does not include:

• Any resale or commercial use of the website or its contents;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the website or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized reproduction, distribution, transmission, display, or other use of any content on this website may violate copyright, trademark, and other applicable laws, and could result in legal penalties.

9. User-Generated Content

To the extent our website allows you to post reviews, comments, feedback, photographs, or other content ("User Content"), you grant Via 313 a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all rights to any User Content you submit, that the User Content is accurate, that use of the User Content does not violate these Terms or any applicable law, and that the User Content will not cause injury to any person or entity. Via 313 has the right, but not the obligation, to monitor and remove User Content at any time and for any reason.

10. Disclaimers and "As-Is" Basis

Via 313 does not warrant that:

• The website or services will be uninterrupted, timely, secure, or error-free;
• The results that may be obtained from use of the website or services will be accurate or reliable;
• The quality of any products, services, information, or other material obtained through the website will meet your expectations;
• Any errors in the software or website will be corrected.

Food allergy and ingredient information provided on our website is offered as a courtesy and may not reflect real-time changes in ingredients or preparation methods. Customers with severe food allergies must notify our staff directly before placing their order, and Via 313 cannot guarantee an allergen-free environment.

Via 313 is not responsible for any third-party websites, services, or content linked from our website. Links to third-party websites are provided for convenience only and do not constitute an endorsement by Via 313 of such websites or their content.

11. Limitation of Liability

• Your use of or inability to use our website or services;
• Any unauthorized access to or alteration of your transmissions or data;
• Any statements or conduct of any third party on our website;
• The quality, safety, or delivery of food orders;
• Any errors, mistakes, or inaccuracies of content on the website;
• Personal injury or property damage of any nature resulting from your access to or use of our services;
• Any bugs, viruses, or other harmful code transmitted through our website by any third party;
• Any other matter relating to these Terms or our services.

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability shall be limited to the maximum extent permitted by law. In no event shall Via 313's total liability to you for all claims arising out of or related to these Terms or our services exceed the greater of (a) the total amount you paid Via 313 in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00 USD).

12. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its affiliates, licensors, service providers, employees, agents, officers, directors, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the website or services in a manner not authorized by these Terms;
• Your violation of any applicable law, regulation, or rights of a third party, including any intellectual property, privacy, or consumer protection rights;
• Any inaccurate, false, or misleading information you have provided to Via 313;
• Any User Content you submit, post, or transmit through our website;
• Any unauthorized or fraudulent transactions conducted using your account or payment information.

Via 313 reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without the prior written consent of Via 313.

13. Privacy Policy

Your use of the Via 313 website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our services. By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with applicable United States privacy laws, including where applicable the California Consumer Privacy Act (CCPA) and its amendment under the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (FTC Act) governing unfair or deceptive trade practices.

14. Food Safety and Health Information

Via 313 is committed to maintaining the highest standards of food safety and quality in accordance with all applicable federal, state, and local health and safety regulations, including regulations enforced by the U.S. Food and Drug Administration (FDA) and applicable state and county health departments.

However, Via 313 cannot guarantee that all food items are free from allergens, contaminants, or ingredients that may cause adverse reactions in sensitive individuals. Customers with known food allergies, intolerances, or dietary restrictions are urged to exercise caution and contact us directly before placing an order. Via 313 is not liable for any adverse health effects resulting from the consumption of our food products when reasonable steps have been taken to disclose ingredient information.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Via 313's primary place of business is located, without regard to its conflict of law provisions.

You agree that any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the Via 313 website and services shall be brought exclusively in the federal or state courts of competent jurisdiction in the applicable state of Via 313's principal place of business, and you hereby consent to and waive any objection to personal jurisdiction and venue in such courts.

These Terms are subject to and governed by applicable federal law, including but not limited to the Federal Trade Commission Act (FTC Act), the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Computer Fraud and Abuse Act (CFAA), and other relevant federal statutes. Nothing in these Terms shall limit Via 313's rights under applicable federal law.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of our website or services, or any order placed with Via 313, we encourage you to first contact us directly to seek an informal resolution. Please reach out to us at [email protected] with a written description of your dispute, the relief you seek, and your contact information. We will make good-faith efforts to respond and resolve your concern within thirty (30) days of receipt.

16.2 Binding Arbitration

If we cannot resolve a dispute informally within thirty (30) days, both parties agree to submit the dispute to binding arbitration administered by a recognized arbitration organization such as the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or JAMS, in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in the state in which Via 313's principal place of business is located, or by telephone or video conference where practicable. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VIA 313 AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in Section 16.2 shall be null and void.

16.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property or proprietary rights.

17. Term and Termination

These Terms shall remain in full force and effect while you use the Via 313 website or services. Via 313 may, at its sole discretion, suspend or terminate your access to the website, your account, or any services offered, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• Failure to pay for services rendered;
• Requests by law enforcement or government agencies;
• Discontinuation or material modification of the website or services;
• Unexpected technical or security issues.

Upon termination, your right to use the website and services will immediately cease. You may also terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to the date of termination, including payment for orders already placed. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 8, 10, 11, 12, 15, 16, and 18.

18. Changes to Terms

Via 313 reserves the right to amend, modify, update, or replace these Terms of Service at any time in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also, at our discretion, notify you of significant changes via email or through a prominent notice on our website.

It is your responsibility to review these Terms periodically. Your continued use of the Via 313 website or services after the posting of any changes constitutes your binding acceptance of such changes. If you do not agree to the revised Terms, you must immediately stop using our website and services.

19. Severability

If any provision, clause, or part of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity, legality, or enforceability of the remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties to the greatest extent possible.

The failure of Via 313 to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by Via 313 of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Via 313 on the website, constitute the entire agreement between you and Via 313 concerning your use of the website and services, and supersede all prior and contemporaneous agreements, negotiations, representations, and understandings between you and Via 313, whether oral or written, relating to the same subject matter.

No oral explanation or oral information given by any party shall alter the interpretation of these Terms. You confirm that, in agreeing to accept these Terms, you have not relied on any representation made to you that is not embodied in these Terms.

21. Force Majeure

Via 313 shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from circumstances beyond Via 313's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, civil unrest, fire, flood, earthquake, labor disputes, power outages, internet service disruptions, supply chain failures, or any other event of force majeure. In such circumstances, Via 313's obligations shall be suspended for the duration of the force majeure event, and Via 313 shall use commercially reasonable efforts to resume normal operations as soon as practicable.

22. Electronic Communications

By using our website or services, you consent to receiving electronic communications from Via 313, including but not limited to order confirmations, receipts, account notifications, and promotional communications. You agree that all agreements, notices, disclosures, and other communications that Via 313 provides to you electronically satisfy any legal requirement that such communications be in writing. You acknowledge that electronic communications sent to you by Via 313 are deemed received by you at the time they are sent to the email address associated with your account, regardless of whether you actually read them.

To opt out of marketing and promotional communications, you may use the unsubscribe link in any such email or contact us directly at [email protected]. Please note that even if you opt out of marketing communications, you may still receive transactional and account-related emails.

23. Accessibility

Via 313 is committed to making its website and services accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) as appropriate. If you experience any difficulty accessing our website or require accommodation, please contact us at [email protected] and we will make reasonable efforts to assist you.

24. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service or any aspect of our services, please contact us using the following information:

We are committed to responding to all inquiries in a timely and professional manner. For urgent matters related to food safety, allergies, or order issues, please contact us as soon as possible by email so that we may assist you promptly.